Nice Bounce - Good Play

Today I was informed that our deductible issue was solved and check for $500.00 in the mail today.  HAPPY ENDING - customer satisfaction.  The Subrogation Rep passed my letter up the chain and they saw reason in my points raised.  I promised an update and I have first thanked all parties via email before posting here.  We are on our way to a finished basement den once again, what a concept!  Another Blog Day, we can talk about the difference in customer satisfaction between a hired contractor vs. arguing with your spouse/partner DIYmate!  {hint: one you can gripe at, the other you cannot - Be nicer to the unpaid one! :) }


On the 10/18 blog, I was out to show you how you can do it too, as needed!   This is my heartbeat for writing a blog.  When there appears to be unnecessary problems negatively affecting you, don't just take it.  Especially in Consumer Satisfaction!  You don't have to worry about 'biting the hand that feeds you' - in many instances, that hand is a service contract you paid for!  You don't have to be scared of making "them" mad!  You DO have rights set forth by contract or, more importantly, of your own esteem all around your entire life! 


Look at the Middle East.  Newly shed blood and civil war to get a YES out of NO after decades of abusive terror, poverty with no political bashing allowed by death - all the strangled freedoms of countless things we take for granted. These nations finally beat censorship with technology to inform each other there were more of them, than those they feared most!   With rapid speed they leveled the playing field.  We all watch to see how it goes day by new day.  Consider The State of Israel, The Promise that took over 5000 years of Jews being burned and killed no matter era or geography.  As a recognized STATE, Israel will always stand as safe harbor to prove that you can't be passive to think someone else will do the correct thing.  YOU are part of the betterment!  The people who are a part of OWS in the US, are standing up for their beliefs.  We will see how it goes, but they were fed up, and I get that!  


So, my screwy LITTLE story about customer service - is nothing for what people try to overcome by speaking up. But you have to start somewhere, right?


Back to customer service and business:  When you have tried to get answers by usual mannered inquiry, you do not HAVE to accept their terms.  Your points have to make more sense than those you are negotiating with, and be within the boundaries of the contract both are part of!  in our case, we utilized business thinking and logic.  We were seen as making sense.  We asked for our due and no more than what is ours!  Even if 'confronting' is uncomfortable, or you may appear to lack grace - seek a higher department and present your case to a person capable of doing something about it.  Being strong does not mean you are not a nice person.  If you are helped or learn something new, then - PAY IT FORWARD.  Being powerless is empowering because you've got no where to go but UP.